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Reliable delivery. Clear expectations.
We aim to deliver your order as quickly and smoothly as possible. Below you’ll find clear information about our processing times, shipping methods, and important details regarding delivery.
All orders are processed within 1-3 business days (Monday-Friday, excluding weekends and public holidays).
Orders placed on weekends or holidays will begin processing on the next business day.
Once your order has been shipped, you will receive a tracking number via email.
Delivery times depend on the shipping method selected at checkout.
Standard Shipping (Free)
Estimated delivery time: 9–15 calendar days from the date the order is placed.
This estimate includes processing time.
Express Shipping – FedEx
Estimated delivery time: 7–10 calendar days from the date the order is placed.
This estimate includes processing time.
Please note that delivery times are estimates and may vary depending on customs processing, carrier delays, or seasonal demand.
While we do everything possible to ensure your order arrives quickly, certain factors may occasionally affect delivery times.
These may include high seasonal demand, carrier delays, customs inspections, or unforeseen logistical issues.
Delivery timeframes are therefore estimates and not guaranteed.
In some cases, items from the same order may be shipped separately depending on product availability or warehouse location.
For most countries, customers will not be charged additional import fees.
However, some countries may apply customs duties, taxes, or import charges. These charges are determined by the destination country and are the sole responsibility of the customer.
If applicable, these charges must be paid for the package to clear customs.
Please ensure that your shipping address is complete and accurate when placing your order.
We cannot be held responsible for packages that are lost or delayed due to incorrect or incomplete shipping information.
If your order has not arrived within a reasonable timeframe (for example 44 business days), please contact our support team and we will gladly assist you.
You can reach us anytime at team@trymodest.com.
